Privacy Policy

PRIVACY POLICY

Updated 19 September 2019

 

Bite Communications Pty Ltd (39 142 971 426) is committed to protecting your personal data and your privacy. Through this policy the terms “Bite”, “Company”, “We”, “Us” and “Our” refer to Bite Communications Pty Ltd.

Bite collects and processes two basic types of information:

  1. Personally identifiable information:This is information that personally identifies one individual from another or enables you to be individually contacted (for example, names, e-mail addresses and other contact information).The personal information we hold depends on the type of interaction you have with us but could include your name, contact details (such as your phone number, address and email address), company name and position, photographs and other digital images, payment details, and payment and performance history. This information is voluntarily provided to us and is used by us for the purpose of responding to user submissions and fulfilling requests for further information about our services.If you are an employee we will also hold employment records about you (for example salary information, health information, superannuation details, TFN, criminal records, qualifications and areas of expertise).
  2. Aggregate user and tracking information:This information gives us insights on how visitors use our website. This data is anonymous and does not contain any personally identifiable information.

Voluntary Information

The Company only collects personally identifiable information that you voluntarily provide. Examples of such personally identifiable information that you provide to us may include, among other information, your name, physical address and email address. Under such circumstances you consent to our use/processing of the information you provide consistent with this policy.

Other Information

Our website may use technologies such as “cookies” to provide visitors with tailored information upon each visit. Cookies are a common part of many commercial websites that allow small text files to be sent by a website, accepted by a web browser and then placed on your hard drive as recognition for repeat visits to the website. Every time you visit the website, our servers, through cookies, pixels and/or GIF files, collect basic technical information such as your domain name, the address of the last URL visited prior to clicking through to the website, and your browser and operating system. We may also use third party analytical tools (e.g. Google Analytics) to analyse activities on the website and use of the website. You do not need to enable cookies to visit the website; however, some parts of the website and some services may be more difficult or impossible to use if cookies are disabled. Some Company cookie files remain on your computer’s hard drive unless and until you manually delete the file. The Company cookie files do not contain personally identifiable information.

The Way We Use Information

We store the personal information you provide in a secure database in order to provide you with the information, products, and/or services you request and may be used to provide you with additional information about our services we believe may be of interest to you. The information is stored for a time period and in a manner relevant to responding to your request unless you request that it be removed. The information you provide us will be shared with the Company employees and service providers to the extent necessary to administrate our systems and/or accommodate your request.

We use non-identifying and aggregate information about the use of the website to improve the navigation, content, and design of the website.

When personal information is transferred to outside service providers, it is done under a contract which requires the companies to use the shared information only for the limited purposes for which it is provided to them in providing services to The Company, and to agree to hold the information securely and confidentially in accordance with this privacy policy and applicable law.

The Company will not sell or distribute personally identifiable information collected from you outside of the Company without your consent (subject to the limited exceptions stated in this policy).

Promotions and Surveys

We may from time to time operate contests or other promotions, which may require registration in order to enter. Your personally identifiable information may be used by us to contact you for winner notification, prize delivery confirmation or other promotional purposes. Your entry in the contest may also result in your being added to our mailing lists as well as those of our promotional partners or clients associated with the contest or sweepstakes. Acceptance of a prize may require you (unless prohibited by law) to allow us to post publicly some of your information on the website, such as in social media or on a winner’s page, in the event you win a contest. From time-to-time we may request personally identifiable information from you via surveys or voting polls. Participation is voluntary, and you will have the opportunity to decide whether or not to disclose information. At times, you may have to register to vote or to take part in a survey.

Exceptions

The Company may preserve and has the right to disclose any information about you or your use of the website without your prior permission if the Company has a good faith belief that such action is necessary to: (a) protect and defend the rights, property or safety of the Company or its clients or their respective partners, employees, affiliates, other users of the website, or the public; (b) enforce the Terms of Use for the website; or (c) respond to claims related to your use of the website. We may also disclose information as we deem necessary to satisfy any applicable law, regulation, legal process or lawful governmental request (including to meet national security or law enforcement requirements) or in the event of a sale or potential sale of the Company or one of its business units.

Data Security

The Company understands that the safety of your personal information is extremely important to you. Accordingly, the Company uses reasonable technological, physical and other measures to keep your information protected from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into due account the risks involved in the processing and the nature of the personal information. Due to the nature of the Internet and related technology, we cannot guarantee the security of your personal information and the Company expressly disclaims any such obligation.

How You Can Access or Correct Your Information

You may access, update or remove the information you provided to us by contacting us – see “How to Contact Us” below. Upon receiving your email with the request to update or remove your information, our privacy team will: 1) log the receipt of your request, including the date and time received; 2) take reasonable steps (including seeking additional information or documentation) to the extent necessary to verify your identity, 3) evaluate the request (including, to the extent necessary, contacting the appropriate data holder); 4) once the evaluation is completed, take action consistent with the evaluation; and 5) respond to your request accordingly. The information you provide us may be archived or stored periodically by us according to backup processes conducted in the ordinary course of business. Information stored as part of this backup process will be deleted in due course on a regular schedule. We will not discriminate against you for seeking to access, update or remove any information.

Internal and Independent Recourse Mechanisms

Bite commits to resolve complaints about our collection or use of your personal information. If you have questions or complaints regarding the use or disclosure of Personal Information in compliance with the principles of this privacy policy, you should contact us first at admin@bitecom.com.au and we will contact you promptly to attempt to resolve your concerns or complaint. If contacting us does not resolve your concern or complaint, you may raise your complaint with the relevant authority where you live or work.

Notification of Changes

As we provide more services and/or functionality on our website and as privacy laws and regulations evolve, it may be necessary to revise or update our Privacy Policy. We will put an “Updated” note on the link to the Privacy Policy on the website’s home page so that you will be able to check regarding changes which may be of particular relevance to you.

Accessing and updating your information; Limiting or Opting out

Visitors who would like to access, correct, update or delete any personally identifiable information may contact us with a request to do so at admin@bitecom.com.au. Similarly, website users who wish to subscribe or unsubscribe to our marketing and informational communications or limit our use of any personally identifiable information in any way can do so by using the subscribe/unsubscribe options contained in our emails or by sending an email to admin@bitecom.com.au. We may take a reasonable period of time to respond to any request to update or modify any information, limit use of information or to opt out of or unsubscribe from any communications. We may also ask for additional information to authenticate the request. If you request the deletion, modification or limitation of use of your personal information maintained by us we will promptly review your request and respond. If we grant your request, such information may be retained for a period of time in our backup systems as a precaution against system failures. Some information may be retained for longer periods as required by law, contract or auditing requirements. In some circumstances we will not be able to limit use of your personal information without unsubscribing you from communications or deleting your information.

Members of the Media, Social Media Influencers/Users, Subject Matter Experts, Stakeholders

The Company maintains lists of publicly available information regarding media contacts, journalists, social media influencers/users, subject matter experts and other stakeholders and individuals who make their personal and/or professional information and/or opinions publicly available. Since such information is made publicly available by you, we believe that its processing should have no negative impact on your privacy. The information may include names and handles, gender, job title, biographical/educational/work information and interests, work address, telephone number, public posting activity, profile picture, public conversations, engagement, followers and follower count. We strive not to hold any sensitive personal data about individuals (such as data about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union memberships, data about health, genetic and, biometric data) unless an individual has clearly put such data into the public domain by, for example, writing or speaking about it or by posting it on a social media profile. Lists are accessed and/or used by the Company for specific business purposes in conducting its own business and in conducting business on behalf of potential and existing clients. Such purposes may include communications for business purposes, including providing information that we believe to be relevant or introducing opportunities for influencer marketing arrangements or campaigns. These lists may be augmented by other information obtained from other sources, including its clients or through Company’s evaluation of the information processed. The Company takes reasonable measures to limit the information processed to be relevant to legitimate business purposes and to minimize any risks to individuals associated with the use of such information. Any individual may contact us to access, update and/or restrict use of such information consistent with applicable law by contacting us at admin@bitecom.com.au.

How to Contact Us

If you ever have any questions about this Privacy Policy, please contact us at admin@bitecom.com.au.